Shelley Madley

WM-ADASS Improvement Programme Manager

Shelley has worked as a management professional for over 35 years. With extensive experience in all aspects of business operations, including marketing/events management for both the public and private sectors (including IT), home shopping, market research and social housing, Shelley adopts a continuous improvement approach to achieving an excellent customer experience.

Shelley has developed campaigns, methodologies and processes that are user friendly and compliant with legislation and regulation. She has also introduced more inclusive, effective and sustainable working practices that have informed and directed strategic business decisions. Shelley brings a versatile and pragmatic approach, augmented with strong communication and interpersonal skills, in delivering a professional and credible service.