What AI can do and why it matters
Artificial Intelligence (AI) means computer systems that can support people to do things they usually do, like learning, understanding words, making choices, or recognising pictures.
AI already affects our everyday lives – even if we don’t always notice it. When your phone suggests a word, your speaker plays music when you ask, or a photo app recognises your face, that’s AI at work.
Why does it matter for people drawing on care and support?
Because:
- It can help with independence and communication
- It can support memory, daily routines, and wellbeing
- It can change how care and support is assessed or provided
- It can raise new questions about rights, privacy, and control
That’s why the AI playbook was created: to explore the opportunities, risks, and realities of AI in care and support. It’s written with real people, for real people – not tech experts.
Everyday examples of what AI can do
People use AI in lots of small, helpful ways – often without realising it. Here are some ways AI tools are being used now:
- Voice Assistants (like Alexa or Google): turn on lights, set reminders, ask question
- Speech-to-Text: helps people who have difficulty typing
- Smart Plugs & Devices: control appliances with your voice
- Translation Tools: support people with English as an additional language
- Photo Tools: help people with visual impairments by describing image
- Memory Support Apps: offer reminders and routine
- Social Media & Messaging: voice notes, filters, smart replies
Some people also use AI for
- Helping tell their story with video and photo editing
- Making letters and documents easier to read and write
- Getting answers to questions
In this playbook, we share real examples from people who’ve used these tools in their own lives.
“AI isn’t good or bad in itself – it’s how we use it that counts."
WM-ADASS Co-Production Advisory Group Member